Dear Customers,

In order to provide you with better performance & more stable servers we are moving existing websites which are hosted under DotnetPanel (DNP) and HELM Control Panel to new Windows heavy duty servers. With this upgrade we are also changing the hosting control panel to WebsitePanel (WSP) The migration details for the servers are given below,

Servers Impacted: Helm (Dove & Eagle Windows 2003), DNP (Windows 2005 & 2008)

Who are affected: Only Customers having accounts on above mentioned servers are effected, and they will receive individual notification from their Account Manager/ Support Executive regarding this migration.

Migration Description: During the migration all the Websites data will copy to new server.
Emails: We will be providing migration feature from existing server to new server.
Databases will be backup and restored to new server.

Why the need of Migration?: As a part of our Quality assurance policy we regularly upgrade our infrastructure to meet the Industry standards & to protect the servers from any possible sign of crashes/downtimes and improve the overall performance.

Maintenance Impact: As a result of this move, we need to change the name-server, so your customer may face issues when accessing the websites in some parts of the world due to DNS propagation. To minimize this downtime our Support Executives will closely work with you to do this on your off days/less traffic time on your web or alternative days.

Communications Plan: Our helpdesk agents including Account Managers will be available during the migrations; also we will be opening individual Tracking tickets to give you full update.

We appreciate your business and will do everything in our power to minimize downtime while safely and securely moving your files between the servers.

Warm Regards,

Sunday, October 10, 2010

« Back